GOOD VIBES HAPPEN ON THE TIDES
We’re inviting you to not only kickstart your year, but commit to a healthier and more filling life at the Portsea Twilight.
This January we’re ditching the “new year, new you” mantra’s, the 12 week challenges, the 28 day body transformations and we’re making a commitment to our bodies and to our health. Invest in yourself and feel the benefits.
Come and run with the Sole Motive crew in a 4k run/walk or 8k scenic run before relaxing in our Event Village for classic Summer treats & beats.
* Family price includes 2 x adults and 2 x children (U 18)
*STANDARD PRICES END MIDNIGHT 4 JANUARY 2018
RACE PACK COLLECTION
All entries received before midnight, Tuesday 2 January can pick up their Race Pack from the lululemon Sorrento Store on two dates.
Option 1: Thursday, 4 January from 5pm – 8pm.
Option 2: Friday, 5 January from 9am – 5pm.
Collection of Race Packs can be made on the day of the event in the Event Village at the Race Collection Marquee from 10:00am.
RACE PACK POSTAGE
All entries received before midnight, 14 December can opt to have their Race Pack posted to them. All postage will incur a $8.95 fee. Race Pack postage will commence on December 4.
When do online registrations open & close?
Registrations opened on Thursday 19 October 2017 and close midnight Thursday 4 January 2018.
I’m having trouble entering - what do I do?
Portsea Twilight uses ‘Realbuzz’ registrations, which offers a high level of protection and privacy for our entrants. However, there are now certain browsers and software versions that are unsupported by the Realbuzz registration system and may cause issues when attempting to register for all events.
Please note the following to ensure that these issues do not occur when you are registering.
Unsupported Internet Browsers include- ‘Internet Explorer 8’ and below. Please note: Internet Explorer 9 will soon no longer be supported by our registration system.
Supported Internet Browsers include- ‘Mozilla Firefox’, ‘Google Chrome’, ‘Safari’ If you do not have any of the supported internet browsers, just click on the links below to download or type any respective browser name into Google and download one; each browser is fast to download and free. Alternatively, any smart phone or tablet will have supported software. As a result, we can ensure that our users have a hassle-free experience when registering for events.
If you are still experiencing problems entering, please contact us directly on (03) 9285 0600.
I accidentally entered the wrong details on my registration
If you need to change your registration details (name, distance or postage) this will incur a $10 administration fee.
If you need to update your email address you can do so via the “Members Hub”. Please log back into your registration, select your event and click “View Details”.
I have lost or never received my confirmation email, can I have it resent?
Please ensure you have checked your junk/spam folder for your confirmation email (e-ticket). If you can still not locate it, please email email@example.com and request to have your confirmation email resent.
What are my options if I’ve entered, and can no longer participate?
You don’t have to notify Sole Motive, the organiser if you are unable to run for any reason.
However, there are no refunds for non-starters or non-finishers. We do offer the following:
- A credit note for another Sole Motive event, or
- You can downgrade your distance.
Withdraw from the event – receive a credit note:
Withdrawals can be made until 5:00pm, Friday 29 December 2017. If you are unable to participate and require a credit note (minus $10 administration fee) please email our team firstname.lastname@example.org.
After this date, no credit notes will be issued. Credit notes are valid for 1 year from the date of issuing and valid for Sole Motive owned events and cannot be used for contracted events. Credit notes are valid for 1 year from the date of issuing. Refunds will not be issued. When an entrant registers, they agree to the below terms and conditions;
- I agree that there are no refunds, however, I may request a credit note for other Sole Motive owned events* (minus $10 for admin fees) no later than 5pm Friday, one week prior to the event date.
Downgrade from your race:
Event downgrades can be made online up until January 4 2018 . Please email Sole Motive email@example.com or phone (03) 9285 0600. Please note: Any changes to your registration (name, distance, postage) will incur a $10 administration fee.
Can my friend take my entry if I can no longer compete?
Yes. Please email Sole Motive firstname.lastname@example.org or phone (03) 9285 0600. Please note: Any changes to your registration (name, distance, postage) will incur a $10 administration fee.
How can I downgrade / upgrade my race?
Event upgrades and downgrades can be made online up until January 4 2018. After this date, any event changes must be made during Race Weekend. Please email Sole Motive email@example.com or phone (03) 9285 0600. Please note: Any changes to your registration (name, distance, postage) will incur a $10 administration fee.
I’ve already registered but I want to join a team
Please email Sole Motive firstname.lastname@example.org or phone (03) 9285 0600.Up until January 4 2018.
I have a toddler do they have to pay?
Children under four years of age are not required to pay the entry fee, however for safety and insurance reasons we do still require an entry form to be completed. Please email email@example.com.
Is the course Wheelchair friendly?
The 8km course is not ideal for wheelchair participants however the 4k course is wheelchair friendly. If you have any queries please contact the event organisers (phone: 03 9285 0600 or email firstname.lastname@example.org).