Event Information - Run Melbourne

EVENT INFORMATION

Join Sole Motive at Federation Square in 2018 for Run Melbourne a celebrate all the city has to offer.


Run Melbourne – Sunday 29th July 2018



EVENT ENTRY FEES & PRICING


*Early Bird Sale entries close on Thursday midnight 12 April 2018.

Optional race pack postage fee of $8.95, otherwise it’s free to collect from our CBD store. More info here.

Half Marathon age – 16 and above.

+ U18 is classified as 4 to 17 years of age (as of Sunday, 29 July 2018). Children under 4 are free and must complete the registration.

No portion of the entry fee will be donated to charity. Entry fees are used to cover the cost of staging the event.


GENERAL RACE INFORMATION

For race specific information, please head to your relevant race page.



FAQs

GOT A QUESTION? READ THROUGH OUR FAQS BELOW, IF YOU CAN’T FIND WHAT YOU’RE AFTER
BELOW YOU CAN GET IN CONTACT WITH US BY EMAILING US.


REGISTRATIONS

When do online registrations open & close?

Registrations opened on Monday 9 October 2017 and close Thursday 26 July 2018.

I’m having trouble entering - what do I do?

Run Melbourne uses ‘Realbuzz’ registrations, which offers a high level of protection and privacy for our entrants. However, there are now certain browsers and software versions that are unsupported by the Realbuzz registration system and may cause issues when attempting to register for all events.

Please note the following to ensure that these issues do not occur when you are registering.

Unsupported Internet Browsers include- ‘Internet Explorer 8’ and below. Please note: Internet Explorer 9 will soon no longer be supported by our registration system.

 

Supported Internet Browsers include- ‘Mozilla Firefox’, ‘Google Chrome’, ‘Safari’ If you do not have any of the supported internet browsers, just click on the links below to download or type any respective browser name into Google and download one; each browser is fast to download and free. Alternatively, any smart phone or tablet will have supported software. As a result, Run Melbourne can ensure that our users have a hassle-free experience when registering for events.

 

Click here to download Mozilla Firefox

Click here to download Google Chrome

Click here to download Safari

 

If you are still experiencing problems entering, please contact us directly on (03) 9285 0600.

 

I accidentally entered the wrong details on my registration

If you need to change your registration details (name, distance or postage) this will incur a $10 administration fee.

 

If you need to update your email address  you can do so via the “Members Hub”. Please log back into your registration, select your event and click “View Details”.

I have lost or never received my confirmation email, can I have it resent?

Please ensure you have checked your junk/spam folder for your confirmation email (e-ticket). If you can still not locate it, you can log into your members hub via the link below https://app.realbuzzregistrations.com/hub/

What are my options if I’ve entered, and can no longer participate?

You don’t have to notify Sole Motive, the organiser if you are unable to run for any reason.

However, there are no refunds for non-starters or non-finishers. We do offer the following:

  1. A credit note for another Sole Motive event, or
  2. You can downgrade your distance.

 

Withdraw from the event – receive a credit note:

Withdrawals for a credit note can be made until 5:00pm, Friday 29 June 2018. If you are unable to participate and require a credit note (minus $20 administration fee) please email our team runmelbourne@solemotive.com.

 

After this date, no credit notes will be issued. Credit notes are valid for 1 year from the date of issuing and valid for Sole Motive owned events and cannot be used for contracted events. Refunds will not be issued. When an entrant registers, they agree to the below terms and conditions;

 

  1.  I agree that there are no refunds, however, I may request a credit note for other SM owned events (minus $20 for admin fees) no later than 5pm, one month prior to the event. After this date, no credit notes will be issued. Credit notes will not be issued when downgrading distances. Credit notes will be valid for SM owned events and cannot be used for contracted events. Credit notes are valid for 1 year from the date of issuing.

 

Downgrade from your race:

Event downgrades can be made online up until 26th July 2018. Please email Sole Motive runmelbourne@solemotive.com or phone (03) 9285 0600. Please note: Any changes to your registration (name, distance, postage) will incur a $10 administration fee.

Can my friend take my entry if I can no longer compete?

There is a $10 admin fee to transfer your entry into someone else’s name.

How can I downgrade / upgrade my race?

Event downgrades can be made online in your members hub https://app.realbuzzregistrations.com/hub/  up until 24th June 2018 Midnight. After this date please contact Sole Motive runmelbourne@solemotive.com.

Event upgrades can be made by contacting Sole Motive runmelbourne@solemotive.com or phone (03) 9285 0600. Please note: Any changes to your registration (name, distance, postage) will incur a $10 administration fee.

I’ve already registered but I want to join a team.

If you wish to join a team, you can do so via the ‘My Events Portal’. Please log back into your registration and select to ‘Join a Team.’

I have a toddler do they have to pay?

Children under four years of age are not required to pay the entry fee, however for safety and insurance reasons we do still require an entry form to be completed. Please email runmelbourne@solemotive.com

Is the course Wheelchair friendly?

Yes, however, we request that all race wheelchair athletes enter before 11:59 pm Thursday, 19th July 2018. This is to ensure that event organisers can safely accommodate all wheelchair athletes on the course. Also if you are a race wheelchair athlete please indicate this in the entry process. If you have any queries please contact the event organisers (phone: 03 9285 0600 or email runmelbourne@solemotive.com).

EVENT

What Road Closures will be in place for the event?

Information on Road Closures will be made available on the website closer to the event once the finer details have been confirmed. Once confirmed, this information will be updated frequently to ensure that the most up to date and relevant information is provided.

Where can I store my Bike on Race Day?

Bike parking is available on event day at Federation Square behind Seven Eleven. We suggest personal locks to keep your bike safe.

COURSE

Can I run with headphones?

We strongly discourage the use of headphones on course. If you do choose to use headphones whilst running, please ensure that you are still able to hear what is happening around you.

Can I have a supporter ride a bike next to me?

No personal support riders or bike riders within the vicinity of runners are permitted on course. It is the responsibility of each athlete while running to ensure that no bikes are on the course near the runners. Any transgression will result in disqualification from the event.

Can I fly a personal drone on course?

The use of any type of drone or unmanned aerial vehicle (UAV) is prohibited at the Event. Any person using a drone or UAV may be disqualified from the Event.

What are the courses Cut-Off Times?

All distances have as strict course cut off time of 12pm. Cut off times are enforced to ensure the roads are re-opened in accordance with the event permits.

Can I run with my dog?

All animals are strictly prohibited from entering any part of the course at any time.

Can I run as a support person for someone who needs assistance?

If you are running to lend a helping hand to someone who is unable to run without you, then please contact Sole Motive on 03 9285 0600 or runmelbourne@solemotive.com

Can I run with a pram?

Prams are permitted in all events – please start at the back of your wave for safety reasons.

TIMING & RESULTS

How will I be timed on day & what is net time?

Timing on day:

All runners in the Half-Marathon, the 10k and 5k races will be timed. If you wish to receive a finishing time all Run Melbourne participants must wear their RACE BIB. Your Race Bib contains a disposable timing chip, if you don’t wear your bib, you won’t receive an official time.

 

Please wear your race bib on the front of your top and ensure it is visible.

 

Net time:

Net time is the time the participant crosses the start line until they cross the finish line. This is how results are displayed on the website, and will be used to award aged category places. These times are for participant information only and are not used to determine place getters. Placegetters are determined by gun time – the first three male and females across the finish line.

Where can I find my results?

Live results will be available online from www.runmelbourne.com.au. Participants that have nominated to receive SMS results and have paid an additional $2 will receive their results SMS on the evening of the event, and finishers will receive a certificate via email.